Hi, I lost my phone with the SIM in it recently and need to get my number transfered over to a new sim card. I have the new sim card. Every time I try to speak with an agent on LiveChat it can never connect me to anyone - shocking service. Please can I speak with someone so I can get my number transferred over - I don’t have access to any banking apps without it.

Hi @JamieBBNI do apologize for any inconvenience caused to you relating to not being able to activate a new sim, the reason you might not be able to get through on the live chat could be due to technical issues.https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dactivate%2Dmy%2Dnew%2Dsim%2Dor%2Desim%2D43701Please see the above article on how to activate your new replacement sim card.If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.Regards,Hosai

Lost phone and sim (live chat no one answers)

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