Lost phone and sim (live chat no one answers)

Forum|Forum|11 months ago
October 21, 2025
5 replies
425 views

Hi,

I lost my phone with the SIM in it recently and need to get my number transfered over to a new sim card. I have the new sim card.

Every time I try to speak with an agent on LiveChat it can never connect me to anyone - shocking service.

Please can I speak with someone so I can get my number transferred over - I don’t have access to any banking apps without it.

Best answer by MZone

MZoneAnswer

Platinum  Contributor

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Hosai W

iD Mobile Employee

Hi @JamieBBN

I do apologize for any inconvenience caused to you relating to not being able to activate a new sim, the reason you might not be able to get through on the live chat could be due to technical issues.

https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dactivate%2Dmy%2Dnew%2Dsim%2Dor%2Desim%2D43701

Please see the above article on how to activate your new replacement sim card.

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Regards,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JamieBBNAuthor

New Contributor

Thanks that has worked to an extent.

My SIM card has been inserted and its connected to the iD mobile service. I can use my data to browse the internet however I cannot make any calls or texts.

Lamiya C

iD Mobile Employee

Hi @JamieBBN

We are really sorry you're having trouble managing your account with your eSIM — we understand how frustrating that must be.
To help resolve this, please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.

Thanks again for your patience.

Lamiya
iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

JamieBBNAuthor

New Contributor

Hi Lamiya,

It is not an eSIM it is a physical SIM. And your LiveChat function hasn’t been working for a week :).

I’ll reach out to your instagram