Hi ​@JamieBBN 

I do apologize for any inconvenience caused to you relating to not being able to activate a new sim, the reason you might not be able to get through on the live chat could be due to technical issues.


https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dactivate%2Dmy%2Dnew%2Dsim%2Dor%2Desim%2D43701

Please see the above article on how to activate your new replacement sim card.

 If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Regards,
Hosai

Thanks that has worked to an extent.

My SIM card has been inserted and its connected to the iD mobile service. I can use my data to browse the internet however I cannot make any calls or texts.

Hi  ​@JamieBBN 

We are really sorry you're having trouble managing your account with your eSIM — we understand how frustrating that must be.
To help resolve this, please reach out to us on here via Facebook or Instagram, Live Chat, our Community page, or by emailing socialqueries@idmobile.co.uk with the details. Our team will be happy to assist and make things right when you need us.

Thanks again for your patience.

Lamiya 
iD Mobile Social Media Team

Hi Lamiya,

It is not an eSIM it is a physical SIM. And your LiveChat function hasn’t been working for a week :).

I’ll reach out to your instagram