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lost phone numbers and cant access my account.

A
Community Member

Hi, I’ve lost my phone no for two of my accounts and can’t sign in to my accounts I wanna see my upgrade options. 

Best answer by andewhite

You can also discuss upgrades with the iD sales team, @Adamfox131. 

Call them on 020 7139 1397. 

🍀

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andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • February 3, 2024

You can also discuss upgrades with the iD sales team, @Adamfox131. 

Call them on 020 7139 1397. 

🍀

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • 8192 replies
  • February 5, 2024

Hi @Adamfox131,

Welcome to the Community!

I hope that you managed to get this resolved.

If you require the numbers and new SIM’s to be sent, please let us know and we can help.

Once you have the SIM’s we can activate them so that you can access your account/app again.

Kash

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