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lost phone & sim early upgrade


Is it possible to get an early upgrade or replacement hanset due to lost phone? 

Obviously expect to pay, but do I need to take completely new contract?

 

Best answer by andewhite

Unfortunately, you can’t upgrade early unless you’re within the last 60-days of a 24-month minimum term handset contract, @AdamT

If you need a replacement handset, perhaps get a SIM free device instead.

 

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • Answer
  • June 17, 2024

Unfortunately, you can’t upgrade early unless you’re within the last 60-days of a 24-month minimum term handset contract, @AdamT

If you need a replacement handset, perhaps get a SIM free device instead.

 


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8175 replies
  • July 3, 2024

Hi @AdamT,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you still require further assistance or information, please let us know.

 

Kash