Yesterday I got a message from ID mobile:
We are sorry to see you go - in case you still want your number, your SIM is now activate on Pay As You Go. Use the ID mobile app or My account online to view your account.
I havent requested to leave ID mobile, why did i receive this message??? and I lost connection after 3 hours of that message, couldn’t access my Maps, nothing due to no internet!!!
How come such thing happen, and when i contacted the chat they couldnt connect me back? I need to contract a new contract? thats what they said…
I have paid my bill, so I still should have some days available to use. and now its all gone!
ANYBODY HAD SAME ISSUE? CAN I GET SUPPORT FROM ID MOBILE ? A MANAGER OR SOMETHING, THIS IS HORRENDOUS
Question
Message from ID Mobile saying sorry that I'm leaving them.
+10Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
We'll speak to you there.
Regards,
Gemma M
The iD Mobile Social Media Team
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