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miss Harrison

  • December 30, 2024
  • 2 replies
  • 43 views

Lesley Harris
Community Member

I can't get into my phone I have forgotten my password it won't let me in to change it so I can't use my phone

 

Best answer by Daz_S

Hi there ​@Lesley Harris 

 

I’m assuming you mean the pin code to unlock the phone?

If you’ve never set one then by default the SIM PIN is 0000 (4x zero).

 

If 0000 works then here’s how to set a new code:

 

But you only get 3 SIM PIN attempts before the phone locks you out. However from there you can then ask iD for the PUK which then unlocks the SIM again

(read the above with care as you then get 10 goes at getting this right, whereby after this you’d need a replacement SIM)

2 replies

Daz_S
Platinum 
Contributor
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  • Platinum 
Contributor
  • Answer
  • December 30, 2024

Hi there ​@Lesley Harris 

 

I’m assuming you mean the pin code to unlock the phone?

If you’ve never set one then by default the SIM PIN is 0000 (4x zero).

 

If 0000 works then here’s how to set a new code:

 

But you only get 3 SIM PIN attempts before the phone locks you out. However from there you can then ask iD for the PUK which then unlocks the SIM again

(read the above with care as you then get 10 goes at getting this right, whereby after this you’d need a replacement SIM)


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • December 31, 2024

Hi ​@Lesley Harris 

 

Please could you clarify what exactly you’ve lost access to?

 

If it’s the PIN code for the phone itself, we wouldn’t have access to that.

 

If it’s the PUC code for the SIM, it’s by default 0000 or 1234, unless you’ve set a different one yourself.

 

Tom