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Question

mobile contract


Hi I had a contract through my door to say I ordered a I phon  e and had no phone can u check my details please

6 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1019 replies
  • April 25, 2025

The handset and SIM are sent separately for security. 


  • Author
  • New
 Contributor
  • 2 replies
  • April 25, 2025

I've had neither just a contact off them x


MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • 1019 replies
  • April 25, 2025

If your phone is out of stock there may be a delay. You will get shipping confirmation by email once dispatched. Check your junk/spam filters just incase. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8225 replies
  • April 25, 2025

Hi ​@Gzvlar84 

 

I’m a little confused here, did you place an order for a phone and SIM contract?

 

Have you checked your emails for contact from DPD for delivery?

 

Tom


  • Author
  • New
 Contributor
  • 2 replies
  • April 28, 2025

Yes made order for both had no emails or nothing of dpd and don't no what else to do


Kash
iD Mobile Employee
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  • iD Mobile Employee
  • 8192 replies
  • April 28, 2025

Hi ​@Gzvlar84,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash