Hi, I swapped from EE to ID a month ago and received a text saying all had transferred successfully and my number was remaining the same, however I have received a notification saying that my iMessage and FaceTime for my number is no longer active. Can anyone advise how to fix this please? Thanks!
Mobile Number Issue
Best answer by Tom
Please try the following;
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again.
Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
Tom
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