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mobile service provider showing incorrect

R
New
 Contributor

Hi

 

Had a text this morning confirming my number has been switched to iD Mobile and my account with my previous provider (EE) disconnected.

Phone / number working fine but, when I look in mobile service in settings EE is still showing under network selection.

It’s a physical sim and the secondary number provided by ID Mobile is off. Have tried a force restart, turned airplane mode on and off and erased/reset network settings. Still showing as EE...grateful for thoughts!

 

Update - can make calls if I receive a call it goes straight to voicemail

 

J

Best answer by WelshPaul

Remove/delete your EE SIM and enable your iD Mobile SIM.

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    6 replies

    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 672 replies
    • April 16, 2025

    Hi ​@rammelino 

    Sorry to hear this. You may need to update your network settings. Can you please try this and let us know how you get on?

    You can find out how to do this here - What are iD Mobile's network (APN) settings? | iD Mobile Community

    Thanks,

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
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    • rammelino
    • Author
    • New
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    • 2 replies
    • April 16, 2025

    I have an iphone - the link you shared says you are unable to update these settings manually and instead you need to reset your network settings.

    As set out out in my first post, I have already reset the network settings

    Thanks

    J

    WelshPaul
    Platinum 
Contributor
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    • WelshPaul
    • Platinum 
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    • 2753 replies
    • Answer
    • April 16, 2025

    Remove/delete your EE SIM and enable your iD Mobile SIM.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân
    iD Mobile Employee
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    • Siân
    • iD Mobile Employee
    • 672 replies
    • April 16, 2025

    OK ​@rammelino, are you able to try what ​@WelshPaul  has suggested?

    If this doesn’t work, we may need to look into this a bit further.

    The quickest way is via our live chat on our website, or we can help from here if you like?

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New
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    • rammelino
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    • 2 replies
    • April 16, 2025

    That’s done it - thanks ​@WelshPaul!

    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8182 replies
    • April 17, 2025

    Hi ​@rammelino 

     

    Glad to hear ​@WelshPaul’s advise was the solution here.

     

    Thanks ​@WelshPaul.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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