Hi, ​@Will7reilly 

Thank you for getting in touch, and I’m sorry to hear about the trouble you’re experiencing with your number after the switch from EE to iD Mobile. I completely understand how frustrating it must be to have no service or data, especially when your phone still shows as an EE number.

I also want to apologise that our live chat is currently experiencing issues, which may be why you’ve had difficulty reaching a helpful agent. I appreciate how frustrating it is to go around in circles without a resolution.

To help resolve this, please check and adjust your network settings as follows:

Samsung Network Settings:

Open Settings by swiping down from the top of the screen and tapping the gear icon, or find the Settings app in your app drawer.

Tap Connections (or Network & Internet, depending on your model).

Select Mobile Networks to access options such as:

Network mode (e.g., LTE/3G/2G auto connect)

Data roaming (enable if you want to use mobile data abroad)

Access Point Names (APN) (check or update if mobile data isn’t working)

Network operators (choose manual or automatic network selection)

For Wi-Fi calling, go to Connections > Wi-Fi Calling to enable or disable it.

If issues persist, try resetting your network settings via:
Settings > General Management > Reset > Reset network settings
(Note: This will reset Wi-Fi, mobile data, and Bluetooth settings.)

iPhone Network Settings:

Open the Settings app on your Home screen.

Tap Cellular (or Mobile Data depending on your region), where you can:

Turn Cellular Data on or off

Enable Data Roaming for mobile data usage abroad

Access Cellular Data Options > Voice & Data to select 5G/4G/3G

Choose Network Selection (automatic or manual)

To enable or disable Wi-Fi calling, go to:
Settings > Phone > Wi-Fi Calling

For persistent issues, reset network settings by going to:
Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

If you continue to experience problems after checking these settings, please send us private message on our Socials (Facebook or Instagram), Live Chat, Community or email us at socialqueries@idmobile.co.uk, outlining the details of your query, we would like the opportunity to put things right.

Thanks,

Zandile