Why haven’t I been able to get mobile access all day when outside of my house. Other mobile users with other providers were getting online in Riccall and York ,but not me!
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+24Hi
Welcome to the Community!
We’re aware that some customers were experiencing a network issue that was impacting some customer's ability to make and receive calls and use mobile data. The iD Mobile app was also unavailable for some customers, as it’s getting a high volume of users.
However customers who were experiencing issues connecting to the network should now find they are able to connect. If you're still facing issues, try turning your phone off and on. Due to a high volume of users, the iD app may be inaccessible for some customers.
Please let us know if you require further assistance.
Kash
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