Hi all,
When buying a new phone (iPhone) I opted to have my old number. Completed the switch no problem so can receive texts/calls and can call others however I cannot send text messages. On looking into the settings of the iPhone I have the id mobile number from before the switch listed but cannot change it-which I assume is causing the SMS issue.
any assistance would be greatly appreciated.
Kind regards
Best answer by Lauren K
Hi
Please can you try the below steps for me? This should fix the issue. If your number gets stuck ‘verifying’, a network reset typically resolves the problem.
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 4)
If it is not correct, please enter the correct number 5)
Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
-Lauren
+19Hi
Please can you try the below steps for me? This should fix the issue. If your number gets stuck ‘verifying’, a network reset typically resolves the problem.
1) Turn off iMessage (Settings > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Phone > My Number and confirm that it is correct. 4)
If it is not correct, please enter the correct number 5)
Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"
If you are having issues with step 4 please reset network settings and try again. Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
-Lauren
+24Hi
Glad to hear that this is resolved.
If you require further assistance, please let us know.
Kash
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