To install and activate an eSIM, your phone needs an active data or WiFi connection. Does your device have one of these?

yes it says contact id after saying its activating for ages

Hey there ​@butlans, sorry to hear this. What happens when you try to activate please? Does it give you an error message at all?

Thanks,

Tyler

it says contact id and it just says activating for ages then nothing loads

Sorry to hear that ​@butlans. As of right now, if you go into settings, does it show any eSIM’s as active, that you can delete at all? If so, I’d recommend deleting them and then requesting a free replacement via following the steps here:

If you continue to have issues, we’ll drop you a PM and investigate further. However, if this is time-sensitive and you wish to resolve this ASAP, we’d recommend contacting our live-chat, as we cannot guarantee instant responses via PM’s on Community:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

im trying to request a new one mate but it just says its already sent a request into email but ive already used it mate

its says your esim is already on its way

Hey there ​@butlans, sorry to hear that. Would you like us to drop you a PM to investigate further?

Thanks,

Tyler

yes please

can u pm me

Just go to a local Curry’s and pick up a replacement physical SIM card. You’ll probably be waiting days for a resolution via private messaging.

i cant i tried i needed id i dont have any 

Hi ​@butlans, as kindly mentioned by ​@WelshPaul, you can collect a free replacement SIM card from any Currys store during hours.

However, if you still wish, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Thanks,

Tyler