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My new has been transferred in but calls are going straight to voicemail.

  • September 16, 2025
  • 8 replies
  • 222 views
J
Active Contributor

HI

 

I have transferred my number into ID mobile and it is showing on my plan but calls are going directly to voicemail  - i can send texts though. It is also sill showing as being on my old network EE.

 

What do i need to do? Can someone point me in the right direction?

 

Thanks

Best answer by Anika A

Hi ​@jasoncmaxwell 

 

You would need a replacement SIM.

 

Please follow the steps in the link below:

 

 

Anika

    8 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • September 17, 2025

    Hey there ​@jasoncmaxwell, when you go into phone settings, is your phone number showing correctly?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    Active Contributor
    • jasoncmaxwell
    • Author
    • Active Contributor
    • September 17, 2025

    I was asked to delete my e sim and add the number to the physical sim in phone settings. I’ve deleted the e sim now I can’t see my number at all. It is on my bill though. 

    J
    Active Contributor
    • jasoncmaxwell
    • Author
    • Active Contributor
    • September 17, 2025

    This is what I currently see

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • September 17, 2025

    Hi ​@jasoncmaxwell 

     

    I’ve deleted the screenshot for security protection purposes.

     

    Does it show you have an eSIM active in the device?

     

    Anika

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    Active Contributor
    • jasoncmaxwell
    • Author
    • Active Contributor
    • September 17, 2025

    No as I chatted in live chat to someone yesterday and they said to delete it and type my number into the other number I did but nothing will save only the id number not the ported one 

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • Answer
    • September 17, 2025

    Hi ​@jasoncmaxwell 

     

    You would need a replacement SIM.

     

    Please follow the steps in the link below:

     

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    Active Contributor
    • jasoncmaxwell
    • Author
    • Active Contributor
    • September 17, 2025

    How would i get my existing number onto it?

    A
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Anika A
    • iD Mobile Employee
    • September 17, 2025

    Hi ​@jasoncmaxwell 

     

    Please see the link below:

     

    https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dactivate%2Dmy%2Dnew%2Dsim%2Dor%2Desim%2D43701

     

    Anika

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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