My new has been transferred in but calls are going straight to voicemail.

Forum|Forum|1 year ago
September 16, 2025
8 replies
460 views

HI

I have transferred my number into ID mobile and it is showing on my plan but calls are going directly to voicemail - i can send texts though. It is also sill showing as being on my old network EE.

What do i need to do? Can someone point me in the right direction?

Thanks

This topic has been closed for replies.

Best answer by Anika A

Hi @jasoncmaxwell

You would need a replacement SIM.

Please follow the steps in the link below:

Anika

Tyler C

iD Mobile Employee

Hey there @jasoncmaxwell, when you go into phone settings, is your phone number showing correctly?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

jasoncmaxwellAuthor

Active Contributor

I was asked to delete my e sim and add the number to the physical sim in phone settings. I’ve deleted the e sim now I can’t see my number at all. It is on my bill though.

J

jasoncmaxwellAuthor

Active Contributor

This is what I currently see

A

Anika A

iD Mobile Employee

Hi @jasoncmaxwell

I’ve deleted the screenshot for security protection purposes.

Does it show you have an eSIM active in the device?

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

jasoncmaxwellAuthor

Active Contributor

No as I chatted in live chat to someone yesterday and they said to delete it and type my number into the other number I did but nothing will save only the id number not the ported one

A

Anika AAnswer

iD Mobile Employee

Hi @jasoncmaxwell

You would need a replacement SIM.

Please follow the steps in the link below:

Anika

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

J

jasoncmaxwellAuthor

Active Contributor

How would i get my existing number onto it?