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my number

27 days ago
April 25, 2025
3 replies
62 views

acrompton
Community Member

I recently transferred to id, porting my old number across. The eSIM is activated and the ported number is working for everything. However, the number shown as My Number in Settings-Mobile Service is the one assigned by id and I am unable to change it manually. I have checked that the correct number (ie my old one) is registered with FaceTime, iMessage etc.

is this a problem and can I change the number shown under My Number?

Best answer by WelshPaul

Open ‘Settings’.
Tap ‘General’.
Tap ‘Transfer or Reset iPhone’.
Tap ‘Reset’.
Select ‘Reset Network Settings’.
Enter your passcode, then tap ‘Reset Network Settings’.

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+22

MZone
Platinum  Contributor
1003 replies
27 days ago
April 25, 2025

Why does the wrong number show when I make calls or texts? F.A.Q.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+24

WelshPaul
Platinum  Contributor
2852 replies
Answer
26 days ago
April 25, 2025

Open ‘Settings’.
Tap ‘General’.
Tap ‘Transfer or Reset iPhone’.
Tap ‘Reset’.
Select ‘Reset Network Settings’.
Enter your passcode, then tap ‘Reset Network Settings’.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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+24

Tyler
iD Mobile Employee
3886 replies
26 days ago
April 26, 2025

Hey there @acrompton, we hope the great advice from both @MZone & @WelshPaul have been able to help!

Please let us know if any further questions.

Thanks,

Tyler

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