Skip to main content
Solved

My number transferred to girlfriends sim

W
New
 Contributor

My girlfriend was having trouble activating her new SIM. The sim would not work in her iPhone 11. I put the SIM into my phone to help set up (I am also with ID mobile). This seemed to allow me to activate her SIM using her details and phone number. I then removed the SIM. She put the SIM in her phone which then seemed to be working. My SIM now is not working in my phone. My GF now has signal but she has my phone number. Not hers

We checked to ensure we had not accidentally swapped SIM cards but this is not the case. Her SIM matches the code that came in the post with the SIM card. 

Been trying to go on the chat for about 2 hours and keep getting kicked off. Any help would be appreciated 

Best answer by Matthew T

Hi @Willthorp98,

Do you both have iPhones? Sounds like your numbers have gotten mixed up in your Apple IDs, this is quite a common issue which affects Phone Calls, Texts & Apple’s services such as FaceTime and iMessage (Blue Bubbles).

Please try removing the SIMs from both iPhones for 60 minutes, this will disassociate the numbers from your Apple IDs. Then restart both iPhones and re-insert the SIMs.

Thanks.

View original

4 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • June 12, 2024

Maybe try contacting iD Mobile customer service via the online Live Chat service.

The iD advisers work 9am - 8pm on weekdays - the iD chatbot works 24/7.

Just tell the 24/7 iD chatbot you’d like to “talk to a person” - but, do this a few times, @Willthorp98. 

Otherwise, try sending iD support a private message using Facebook Messenger.

Forum member (non-iD).
W
New
 Contributor
  • Willthorp98
  • Author
  • New
 Contributor
  • 1 reply
  • June 12, 2024

I have tried that, I keep getting into the queue and getting kicked out

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • andewhite
  • Platinum 
Contributor
  • 12167 replies
  • June 12, 2024

Which way @Willthorp98 - iD Live Chat or Facebook Messenger?

Forum member (non-iD).
Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • Matthew T
  • iD Mobile Employee
  • 1861 replies
  • Answer
  • June 13, 2024

Hi @Willthorp98,

Do you both have iPhones? Sounds like your numbers have gotten mixed up in your Apple IDs, this is quite a common issue which affects Phone Calls, Texts & Apple’s services such as FaceTime and iMessage (Blue Bubbles).

Please try removing the SIMs from both iPhones for 60 minutes, this will disassociate the numbers from your Apple IDs. Then restart both iPhones and re-insert the SIMs.

Thanks.

iD Community Manager

Reply.


Perks banner
Terms & Conditions