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Active Contributor
September 16, 2025

my old number i have tramsferred in is on esim and on my account but i cant recieve calls

  • September 16, 2025
  • 14 replies
  • 112 views

I can’t receive call as my old number I’ve brought from EE is on an e sim. Showing on my phone and account but I can’t ring it. 

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    14 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 17, 2025

    Hi there ​@jasoncmaxwell, are you using the iD Mobile SIM card to confirm?

     

    Thanks,

    Tyler

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    Active Contributor
    September 17, 2025

    I believe it’s the one that came with my phone. 

    Active Contributor
    September 17, 2025

    And now every call goes directly to voicemail 

    iD Mobile Employee
    September 17, 2025

    Hi ​@jasoncmaxwell 

     

    Please confirm which SIM/eSIM you’re using.

     

    Anika

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    Active Contributor
    September 17, 2025

    There is now only a hard sim in my phone but it’s not my number that I ported in, or did I want the actual SIM card number?

    iD Mobile Employee
    September 17, 2025

    Hi ​@jasoncmaxwell 

     

    Which network SIM do you currently have in the device?

     

    Anika

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    Active Contributor
    September 17, 2025

    It’s the ID mobile one that came with the phone. 

    iD Mobile Employee
    September 17, 2025

    Are you getting any signal on the device?

     

    If not, you would need to replace the SIM card.

     

    Please follow the steps on the link below:

     

     

    Anika

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    Active Contributor
    September 17, 2025

    Yeah I can make calls out on the “temporary “ number but each time someone calls me on my ported number it goes directly to voice mails 

    iD Mobile Employee
    September 17, 2025

    Which device are you using?

     

    Anika

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