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Active Contributor
September 16, 2025

my old number i have tramsferred in is on esim and on my account but i cant recieve calls

  • September 16, 2025
  • 14 replies
  • 112 views

I can’t receive call as my old number I’ve brought from EE is on an e sim. Showing on my phone and account but I can’t ring it. 

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    14 replies

    Active Contributor
    September 17, 2025

    An iPhone 16

    iD Mobile Employee
    September 17, 2025

    When you go to Settings > Apps > Phone > My number, does it show the correct mobile number displayed?

     

    Anika

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    Active Contributor
    September 17, 2025

    No the I’d mobile one 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    September 18, 2025

    Hi there ​@jasoncmaxwell, please try the following:

     

    1) Turn off iMessage (Settings > Apps >  Messages)
    2) Restart your phone (by pressing and holding the on/off button)
    3) Tap Settings > Apps > Phone > My Number and confirm that it is correct. 
    4) If it is not correct, please enter the correct number
    5) Turn iMessage back to On (Settings > Messages)
    6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

     

    If you are having issues with step 4 please reset network settings and try again.

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.
     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.