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my PAC code wont work

  • June 13, 2023
  • 1 reply
  • 56 views

Shantay Hitchens-Hooper
Community Member

Hi I’ve logged in and got an account with iD I’m trying to transfer my old number over. I rang my old network and they gave me a PAC CODE so I tried using it on the mobile app and it won’t work please help because I’m still getting charged from my other network until my pac code works! 

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8484 replies
  • June 13, 2023

Hi @Shantay Hitchens-Hooper 

 

Have you provided your PAC code at checkout of the iD Mobile plan? If so you won’t need to provide it again, it’ll transfer on the date given/selected.

 

If you haven’t given the PAC code at checkout and are still having issues please let us know so we can get in touch and assist.

 

Tom