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My phone is blocked

  • 2 October 2024
  • 1 reply
  • 27 views

Munich71
Community Member

I thought i had lost my phone but i found it later in the day.But i blocked the ID Mobile Sim Card to be on the safe side. I am now trying to reactivate the Sim Card but you are sending me a one time passcode when my Sim Card is blocked.Why are you sending me a code to a phone that is blocked.

1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7579 replies
  • October 7, 2024

Hi @Munich71 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom