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My phone is saying it has transferred but it jasnt

  • 5 September 2024
  • 3 replies
  • 95 views

I have had the confirmation text from ID saying my number has switched over and old phone has disconnected however my old phone hasn’t disconnected and my new phone still hasn’t changed numbers even though i’ve had the text. Is this normal?

Best answer by WelshPaul

Was the port due to take place today? If so, you need to be patient and wait until the end of the day.

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3 replies

WelshPaul
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  • Platinum 
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  • 2452 replies
  • Answer
  • September 5, 2024

Was the port due to take place today? If so, you need to be patient and wait until the end of the day.


MZone
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  • Bronze
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  • 62 replies
  • September 5, 2024

Can take upto 10pm tonight. Just keep turning your phone off and on throughout this period. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7639 replies
  • September 9, 2024

Hi @lilyscarlett 

 

It can take up to 10pm to fully complete a transfer, are you still having issues with this?

 

Tom