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MY PHONE PAY MONTHLY AGREEMENT


Lisa Marie Williams
Active Contributor

Contract information.

Your Pay Monthly Agreement

 

Price

Equipment: Apple iPhone 14 128GB Blue

Monthly cost: £28 99 (incl. VAT)

Upfront cost: £0.00 (incl. VAT)

Monthly price will increase from £28,99 to:

£30.49

From your April 2026 bill

Bill cap: No bill cap

Plan features: Data Rollover, Roaming, 5G

Roaming cap: 30GB Roaming data limit

Contract length: 24 Months ( LETTER DELIVERED WITHOUT THE PHONE ) WHY ?

Best answer by WelshPaul

If it is the 128GB version, it’s out of stock, so likely on back order.

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MZone
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  • April 23, 2025

If it’s a new contract usually the handset and SIM are sent separately for security. 


Lisa Marie Williams
Active Contributor

Has my phone been dispatched 


MZone
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  • April 23, 2025

You should get an email when your handset has been dispatched. 

You can always use the iD online Live Chat service, to speak to a customer adviser for further updates ​@Lisa Marie Williams   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Lisa Marie Williams
Active Contributor

Can you check my order is completed please and its ready thank-you 


MZone
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  • April 23, 2025
Lisa Marie Williams wrote:

Can you check my order is completed please and its ready thank-you 

I am just a customer like yourself. You will need to use the live chat link I posted above to speak to a member of the iD team. 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8352 replies
  • April 23, 2025

Hi ​@Lisa Marie Williams 

 

How long ago did you place your order?

 

DPD should be in touch with delivery info directly.

 

Tom


Lisa Marie Williams
Active Contributor

I ordered over a week and have ago , I have a letter about my contract information and nothing since 


WelshPaul
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  • April 23, 2025

If it is the 128GB version, it’s out of stock, so likely on back order.


Lisa Marie Williams
Active Contributor

It's is a apple 128gb blue , how long will ot be until its back in stock please 


Lisa Marie Williams
Active Contributor

I ordered a iPhone 14 128gb in blue when is it back in stock and will it be sent out for delivery then 


Siân
iD Mobile Employee
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  • iD Mobile Employee
  • 1051 replies
  • April 24, 2025

Hi ​@Lisa Marie Williams 

I have asked the relevant team, and we will update you as soon as we know.

Thanks.


Lisa Marie Williams
Active Contributor

Thank you 


Lisa Marie Williams
Active Contributor

I still haven't received my iPhone 14 blue 128gb , can you tell me a update please 


Lisa Marie Williams
Active Contributor

I still haven't received my phone , can you help me out , with a update please 


Lisa Marie Williams
Active Contributor

Helo. HOW LONG DO I HAVE TO WAIT FOR MY IPHONE 14 TO BE DELIVERED?

I HAVE A PAY MONTHLY AGREEMENT LETTER ON APRIL 15, 2025

( I have been waiting for 19 days from the date of the my pay monthly agreement letter and I still have no news about my iPhone14 )  Please Ubdate me ASP about Delivery my Phone Iphone14 


Lisa Marie Williams
Active Contributor

I Lost my Old phone ' Please send me update messages on my New Gmail: lisawilliams11129@gmail.com and my new phone No. is 07304180246 or 07951476357 Because I don't have access to my old gmail and Old phone number.Thank You Lisa


MZone
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  • May 4, 2025

Use the iD online Live Chat service, to speak to a customer adviser ​@Lisa Marie Williams 

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tyler
iD Mobile Employee
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  • May 5, 2025

Hey there ​@Lisa Marie Williams, we’re very sorry to hear that.

 

Have you managed to contact our live-chat as kindly advised by ​@MZone, or do you still require further assistance?

 

Thanks,

Tyler


Lisa Marie Williams
Active Contributor

No I still don't know where the phone is 


Siân
iD Mobile Employee
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  • May 5, 2025

Hi ​@Lisa Marie Williams  we were advised these should have arrived last week. I have chased them now for a further update.

We will pop you a private message so we can keep updating you from there about your order.

Thanks.