My service has stopped working - what do I do ? | iD Mobile Community
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My service has stopped working - what do I do ?

  • August 16, 2024
  • 4 replies
  • 183 views

Tym Moore
New Contributor

I have been using the service for over a year and my account is fully paid up . Yesterday out of the blue I got a text saying my SIM activation is nearly complete and since then my service has stopped. How do I get my phone service back ? I noticed yesterday there was emergency work being done and I couldn't access my account so I thought I would wait but still the phone won't call - and I can’t even reach my voicemail to see what calls I’m missing.

 

Any help/advice would be greatly appreciated. 

 

Tym Moore 

Best answer by Geluk

Contact id via DIRECT MESSAGE on social media, or use CHAT:

https://www.idmobile.co.uk/live-chat

This topic has been closed for replies.

4 replies

Geluk
Silver Contributor
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  • Silver Contributor
  • Answer
  • August 16, 2024

Contact id via DIRECT MESSAGE on social media, or use CHAT:

https://www.idmobile.co.uk/live-chat


Tym Moore
New Contributor
  • Author
  • New Contributor
  • August 16, 2024

Thanks Geluk. I have reactivated my SIM and waiting to see if this fixes my problem. 


Tym Moore
New Contributor
  • Author
  • New Contributor
  • August 16, 2024

The activation hasn't resolved the issue . I go round in circles on the chat line and get stuck was it asks me a question where neither answer applies - is there a number I can ring so I can speak to an actual person ? 


Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • August 21, 2024

Hi @Tym Moore,

When you visit Live Chat please type chat to agent when prompted (usually twice).

You’ll then be able to select Customer Services as an option.

If you still have issues, please let us know and we can PM you.

 

Kash