Solved

My service has stopped working - what do I do ?

9 months ago
August 16, 2024
4 replies
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Tym Moore
New  Contributor
3 replies

I have been using the service for over a year and my account is fully paid up . Yesterday out of the blue I got a text saying my SIM activation is nearly complete and since then my service has stopped. How do I get my phone service back ? I noticed yesterday there was emergency work being done and I couldn't access my account so I thought I would wait but still the phone won't call - and I can’t even reach my voicemail to see what calls I’m missing.

Any help/advice would be greatly appreciated.

Tym Moore

Best answer by Geluk

Contact id via DIRECT MESSAGE on social media, or use CHAT:

https://www.idmobile.co.uk/live-chat

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Geluk
Silver Contributor
441 replies
Answer
9 months ago
August 16, 2024

Contact id via DIRECT MESSAGE on social media, or use CHAT:

https://www.idmobile.co.uk/live-chat

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tym Moore
Author
New  Contributor
3 replies
9 months ago
August 16, 2024

Thanks Geluk. I have reactivated my SIM and waiting to see if this fixes my problem.

Tym Moore
Author
New  Contributor
3 replies
9 months ago
August 16, 2024

The activation hasn't resolved the issue . I go round in circles on the chat line and get stuck was it asks me a question where neither answer applies - is there a number I can ring so I can speak to an actual person ?