I have recently moved to id from o2 with a phone upgrade. My switchover went smoothly after I phoned customer services to bring my switchover date sooner than originally planned. You may have to phone customer services & ask them to confirm your switchover date & ask what’s happening if it should have happened by now

Hi @Paul Coates 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom