Skip to main content
Solved

Need Help with My Number Transfer & Activation

  • September 9, 2024
  • 5 replies
  • 150 views
R
Active Contributor
  • Ruhail
  • Active Contributor
  • 5 replies

My freind is stuck here and could use some help. So she got her new iD Mobile SIM and was all set to switch her number from Vodafone (got my PAC and everything), but she totally forgot to activate the new SIM before she moved all her stuff over from her old phone using iCloud. 

Now she can't call customer service 'cause her new number isn’t working yet. Can anyone tell me how to get this sorted for her? Like, how does she activate her new number and get my old number over here? Any advice would be awesome! She can’t find an email where she can send them her details.

Thanks

R

 

Best answer by Ruhail

Thanks @Tom 

We spoke to someone on Chat and they were able to sort it out.

 

ID Mobile provide a good service, it’s a shame they don’t have actual people we can just call up  and resolve these issues. Nevertheless, they did resolve the issue once we chatted with a real person.

View original

    5 replies

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+24
    • WelshPaul
    • Platinum 
Contributor
    • 2846 replies
    • September 9, 2024

    ID Mobile SIM’s are activated at the time of dispatch. Just pop it in the phone and you should be up and running.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    Active Contributor
    • Ruhail
    • Author
    • Active Contributor
    • 5 replies
    • September 9, 2024

    Thanks @WelshPaul  I have put the SIM in but nothing is happening, She can’t make calls and she can’t dial 7777 to let iD Mobile know she has the PAC code. I think she has to give them the PAC number so they can proceed with transferring her old number to the new SIM. I will just use the Chat box service in the morning. Thanks again.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • September 11, 2024

    Hi @Ruhail 

     

    Sorry to hear this, we’d recommend your friend getting in touch with us directly so we can assist them on this.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    Active Contributor
    • Ruhail
    • Author
    • Active Contributor
    • 5 replies
    • Answer
    • September 11, 2024

    Thanks @Tom 

    We spoke to someone on Chat and they were able to sort it out.

     

    ID Mobile provide a good service, it’s a shame they don’t have actual people we can just call up  and resolve these issues. Nevertheless, they did resolve the issue once we chatted with a real person.

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • September 12, 2024

    Hi @Ruhail 

     

    Glad to hear Live Chat could help.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions