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Need my PAC code re-sent

K
New
 Contributor
  • KevReg
  • New
 Contributor
  • 2 replies

I’ve lost access to my normal email account, so i can’t retrieve my PAC code sent to that email.

Consequently I can’t re-activate my “usual” mobile number.

I simply need my PAC code sent again but to my secondary email account.

How can i get IDMobile to do this?

Best answer by Tyler

Hey there ​@KevReg, to confirm, you need a PAC code to transfer your number from us to another network, is that correct?

 

If so, we can only send the PAC code to the email linked to your account, and I don’t believe we can change that. However, we should be able to get a PAC code internally via our systems and send via PM or via our live-chat if you need/prefer:

 

https://www.idmobile.co.uk/live-chat

 

If you’d prefer a PM, please let us know here.

 

Thanks,

Tyler

 

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    5 replies

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • March 18, 2025

    Hey there ​@KevReg, we’re sorry to hear that.

     

    If you need help with your PAC code, we can send a PM here if you’d like us to?

     

    Or, you can text 'PAC'  to 65075

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New
 Contributor
    • KevReg
    • Author
    • New
 Contributor
    • 2 replies
    • March 18, 2025

    Thanks Tyler

    As I’ve been sent a PAC code FROM IDMobile  to change my SIM back to the “old” number, can I ask for another PAC or how do I get the assigned PAC re-sent to my secondary email address? 

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • Answer
    • March 18, 2025

    Hey there ​@KevReg, to confirm, you need a PAC code to transfer your number from us to another network, is that correct?

     

    If so, we can only send the PAC code to the email linked to your account, and I don’t believe we can change that. However, we should be able to get a PAC code internally via our systems and send via PM or via our live-chat if you need/prefer:

     

    https://www.idmobile.co.uk/live-chat

     

    If you’d prefer a PM, please let us know here.

     

    Thanks,

    Tyler

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    K
    New
 Contributor
    • KevReg
    • Author
    • New
 Contributor
    • 2 replies
    • March 18, 2025

    OK, please message, if a newcomer gets them

     

    N
    iD Mobile Employee
    Forum|alt.badge.img+20
    • Natalie W
    • iD Mobile Employee
    • 2066 replies
    • March 19, 2025

    No problem at all ​@KevReg 

     

    We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

     

    We’ll see you there.

     

    Please check your inbox.

     

    Thanks, 

     

    Natalie 

    Reply.


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