I’ve lost access to my normal email account, so i can’t retrieve my PAC code sent to that email.
Consequently I can’t re-activate my “usual” mobile number.
I simply need my PAC code sent again but to my secondary email account.
How can i get IDMobile to do this?
Best answer by Tyler C
Hey there
If so, we can only send the PAC code to the email linked to your account, and I don’t believe we can change that. However, we should be able to get a PAC code internally via our systems and send via PM or via our live-chat if you need/prefer:
https://www.idmobile.co.uk/live-chat
If you’d prefer a PM, please let us know here.
Thanks,
Tyler
+24Hey there
If you need help with your PAC code, we can send a PM here if you’d like us to?
Or, you can text 'PAC' to 65075
Thanks,
Tyler
Thanks Tyler
As I’ve been sent a PAC code FROM IDMobile to change my SIM back to the “old” number, can I ask for another PAC or how do I get the assigned PAC re-sent to my secondary email address?
+24Hey there
If so, we can only send the PAC code to the email linked to your account, and I don’t believe we can change that. However, we should be able to get a PAC code internally via our systems and send via PM or via our live-chat if you need/prefer:
https://www.idmobile.co.uk/live-chat
If you’d prefer a PM, please let us know here.
Thanks,
Tyler
No problem at all
We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Please check your inbox.
Thanks,
Natalie
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