need my Qr code to re-establish my phone

I have deleted my Esim account on my phone by accident and cannot find my original QR code and think that it may have already been on my new phone whrn it arrived , i cannot get any further with. live chat isnat available after trying for three days. What can i do 

2 replies

Userlevel 8
Badge +9

Try sending a private message to iD support by using Facebook Messenger, @JulieP77.


Userlevel 4
Badge +5

Hey there @JulieP77, welcome to Community!


As @andewhite has kindly suggested, I hope the Facebook team were able to help.


If not, what happens when you try accessing the live-chat please?


Thank you,