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I have deleted my Esim account on my phone by accident and cannot find my original QR code and think that it may have already been on my new phone whrn it arrived , i cannot get any further with. live chat isnat available after trying for three days. What can i do 

Try sending a private message to iD support by using Facebook Messenger, @JulieP77.

 

Hey there @JulieP77, welcome to Community!

 

As @andewhite has kindly suggested, I hope the Facebook team were able to help.

 

If not, what happens when you try accessing the live-chat please?

 

Thank you,

Tyler

Recently purchased a new iPad and give a SIM card to insert into the iPad .The new IPad only comes with an esim and I need to change it to an from a physical one to an ESIM can u help .I need a Qr code

 

Hi @Dave Dore 

 

We’d recommend the following;

 

 

Please note that we don’t officially support iPads on our network, the eSIM may not work there, however you’re free to try.

 

Tom

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