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need new sim & number

  • September 10, 2024
  • 1 reply
  • 84 views

Karen Haynes
New
 Contributor

Husband needs new SIM card  & number as old one been used by scammers. Already stopped in local Currys but no new card issued. Still paying monthly Sun only fee

Best answer by Tyler C

Hi there @Karen Haynes, welcome to Community!

 

If you need a new SIM card, you can collect one free of charge from any Currys store, or we can post one out to you, or send an eSIM.

 

If you want a new number, you’d need to pay a £25.00 charge via contacting our customer services such as our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Or, if you get a reference from action fraud, we can waiver the £25.00 charge for you and change the number for free:

 

https://www.actionfraud.police.uk/

 

If the contract is under your Husbands name, please ensure he message us directly.

 

Thanks,

Tyler

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Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4825 replies
  • Answer
  • September 11, 2024

Hi there @Karen Haynes, welcome to Community!

 

If you need a new SIM card, you can collect one free of charge from any Currys store, or we can post one out to you, or send an eSIM.

 

If you want a new number, you’d need to pay a £25.00 charge via contacting our customer services such as our live-chat:

 

https://www.idmobile.co.uk/live-chat

 

Or, if you get a reference from action fraud, we can waiver the £25.00 charge for you and change the number for free:

 

https://www.actionfraud.police.uk/

 

If the contract is under your Husbands name, please ensure he message us directly.

 

Thanks,

Tyler