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need to speak to some one

  • May 30, 2025
  • 2 replies
  • 386 views
G
Community Member

i need to activate my replacement sim but I haven't set up the app yet and I cannot receive texts or calls with my old sim so I need to speak to someone 

 

Best answer by MZone

Use the iD online Live Chat service, to speak to a customer adviser ​@Gillian Arthur 

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • Answer
    • May 30, 2025

    Use the iD online Live Chat service, to speak to a customer adviser ​@Gillian Arthur 

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
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      • Tyler C
      • iD Mobile Employee
      • May 31, 2025

      Hey there ​@Gillian Arthur, we hope the kind advice from ​@MZone has been able to help and you were able to contact the live-chat. 

       

      Please let us know if you still require assistance.

       

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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