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network isnt working and cant access app


David Clover
Community Member

You updated saying everything is working but it is still not working. Please advise what's going on?????

Best answer by Toby Field

The Three network must still have an issue as I've just left the house and my mobile data isn't working. Had to connect to free WiFi.

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Toby Field
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  • February 10, 2024

The Three network must still have an issue as I've just left the house and my mobile data isn't working. Had to connect to free WiFi.


Cj1512
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  • February 10, 2024

Mine isn’t working either, can’t use my phone if I’m going out, serious pain in the ****


Toby Field
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  • February 10, 2024

Toby Field
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  • February 10, 2024

And guess what Three's coverage checker says there are no issues in my area! What a joke.


Guzbry
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  • February 10, 2024

I live in Hampshire.  Just been out and had no network connections whilst out.  Emergency calls only for a while too.  Done restart, switch off.  Checked all settings.  Set roaming data on and data usage.  Nothing.  A real pain in the  **se!!!!!!  Not happy with this at all.  No networks showed being available whilst out.

Of course can’t check again until I leave the house.  I’ll be killed if I turned the Broad band off!!!!


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  • February 10, 2024

No mobile or Internet for me all afternoon, in Shropshire. WTF! 


Dean Gounden
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  • February 10, 2024

I have the same issue no mobile Internet all day today


Tom
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  • February 12, 2024

Hi @David Clover, @Toby Field, @Cj1512, @Guzbry, @SBreeze & @Dean Gounden 

 

Hey there, we're very sorry for any disruption, we are aware of the issue/outage and we are currently working on this as a high priority. We hope to have this resolved as soon as possible. Thank you for your patience with us.

 

https://community.idmobile.co.uk/announcements-16/service-update-network-issue-and-problems-accessing-the-id-app-58108

 

Tom


Toby Field
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  • February 12, 2024

I've seen an update from Three saying they believe all outages are now resolved. It's working for me now. The are giving people compensation if they complain. Will iD give customers anything?


Kash
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  • February 14, 2024

Hi @Toby Field,

I understand how inconvenient this network issue was for customers who were impacted. To discuss this further please chat to our customer service team, or see our complaints procedure page here

 

Kash