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Network issues since Monday - Kilmarnock area


Laura M
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I've been unable to use my data or make / receive calls since Monday.  Whats the problem? Very frustrating.

Best answer by andewhite

Perhaps try checking online for issues using your postcode, @Laura M.

See your network status online at https://www.three.co.uk/support/network-and-coverage.

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andewhite
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  • May 9, 2024

Perhaps try checking online for issues using your postcode, @Laura M.

See your network status online at https://www.three.co.uk/support/network-and-coverage.


Laura M
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  • May 9, 2024

Thank you. Yeah I have done that, it says 'We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing'. Just wondering what's wrong and how long it's going to take....


andewhite
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Laura M wrote:

Thank you. Yeah I have done that, it says 'We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing'. Just wondering what's wrong and how long it's going to take....

Good luck getting any answers, @Laura M.

Perhaps best you can hope for is some credit, to your iD account, for any service disruption. This won’t happen though, unless you report issue and ask for compensation. 


Kash
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  • May 13, 2024

Hi @Laura M,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash