Hi everyone. I'm confused.
I finally got my new Google Pixel 9 Pro XL. Yay.
I got my PAC from O2 this past Monday and did what I had to on ID mobile site to register the PAC with them and got the text to say we have the number switch over request for the following day. Tuesday came and went and nothing happened. I got an email notifying me of the delay and that ID mobile are working on it and shortly will credit my account due to the delay. Wednesday evening my old imported number shows now as the number on my phone when you look in the SIM area of the network settings and also when you look at the RCS setting in the messages.
I can receive calls from some people on my ported number on the new phone and some calls still go through to the old phone. Why? Likewise with texts, I can receive most texts on the new phone with the imported number. I can send to my parents who are iPhone users but when they reply it comes through on the old phone.
It seems my imported number is active on two phones and both have hit and miss service in terms of who can call or text me on which device. Very annoying as I don't want to run two phones for any longer than I have. Why is this happening?
Plus if you try to call the number that originally came with the new phone and the ID mobile seems it says that the number isn't recognised. How long can the switch over take and is this normal?
I've checked in my Google account settings and only one number is registered to the account - the imported one. Likewise I have turned RCS off on my old phone and "uninstalled" message app which doesn't really uninstall and seem to get texts only from iPhone users. Have turned phones off and on and take sims out and put back in.
I'm confused. Anyone help?
Thanks
