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Laura Watson
New
 Contributor

I have had a sim only contract with ID for a number of years.  I have just upgraded my phone to a 2 year contract still with ID but it is not allowing me to present a PAC code to retain my number.  How can I keep my number on the new contract?

thanks 

Best answer by andewhite

Unfortunately ​@Laura Watson, a PAC can only be used to switch a mobile number between different service providers.

You cannot transfer a number from one iD account, to another iD account.

There are two options:

  • Switch the number you want to keep to another service provider, and then switch it back to the iD contract you want to keep. It’s a faff and will take several days or more to complete.
  • End your new iD contract in the cooling off period, and upgrade your SIM only plan instead.

This community article about upgrading might help.

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    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • January 6, 2025

    Unfortunately ​@Laura Watson, a PAC can only be used to switch a mobile number between different service providers.

    You cannot transfer a number from one iD account, to another iD account.

    There are two options:

    • Switch the number you want to keep to another service provider, and then switch it back to the iD contract you want to keep. It’s a faff and will take several days or more to complete.
    • End your new iD contract in the cooling off period, and upgrade your SIM only plan instead.

    This community article about upgrading might help.

    Forum member (non-iD).
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • January 7, 2025

    Hi ​@Laura Watson 

     

    As ​@andewhite suggests, you wouldn’t be able to move a number from iD Mobile to iD Mobile directly.

     

    If you’re already with iD Mobile and want to retain a number, we’d recommend processing an upgrade, not a new line.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Laura Watson
    New
 Contributor

    Thanks both.  The offers for upgrades unfortunately were more expensive which is disappointing so I will just endure a little hassle moving the number around instead. 

    Tyler
    1 person likes this
    • Tyler
      Tyler
    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • January 7, 2025

    Okay ​@Laura Watson, I’d recommend making sure the number you want to keep works properly with your short-term/temporary service provider, before getting a PAC to switch back to your ‘new’ iD account. 

    🍀

    Forum member (non-iD).

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