New Customer. Sim card not working

Hi @Darrentingey01,

Welcome to the Community!

I hope that you managed to get this resolved via Live Chat.

If you require assistance, please feel free to get back to us here.

Kash

I am a new customer , and a frustrated one as I have been going around in circles . 
 

1. my sim came , I put it in - not working
2. i wen to the website it said it should have been already activated 
3. I signed up to the app, it asked me my mobile id number so I put the number from the contract agreement 
4. it's only gone and sent the security code to the number to the msm of the sim that is not working 
5. I put in my old sim and used my old number , it said number not recognised 

I have tried all the steps of activating this sim and I have even kept it it in for 24 hours . It's caused me a lot of inconvenience. And it's almost impossible to contact mobile id, I have piled through the site looking to resolve the issues. 
 

please advice. 

Hello ​@Andaraawoos 

Welcome and thank you for getting in touch. 

We are very sorry to hear you are experiencing an issue with your new SIM. 

All new SIMS should come pre activated so this shouldn’t be something you would need to do. 

What handset are you using please? Do you have an alternative handset to test your new SIM in?

Thanks, 

Natalie

Hello ID, 

I got onboard 5 days ago, but my SIM does not work. 

I have been waiting for a code to activate my account over 3days. 

SIM when put in phone shows no network 

Tried multiple phones and the SIM is dead. 

Can someone please help

Thank you

Frank

Hi ​@frankdarkwah73,

Welcome to the Community!

It sounds like the SIM card may be faulty and a new SIM will be required.

You can collect a new SIM from your local Curry’s store during opening hours or alternatively we can get one sent in the post.

Please let us know and we can PM you if required.

Kash

Please send me a new one. 

Thank you

Hi ​@frankdarkwah73,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash