new customer, wants to keep number, PAC

Good luck!  I started a new contract last Wednesday with my number due to be ported last Friday.  My old network disconnected my number last Friday morning & it hasn’t worked since.  ID mobile say the port was successful but cannot explain to me what has happened to my number. They’ve been telling me for 6 days now that it will be resolved within 24 hours.  I would seriously reconsider your move to ID if you can!

Hi @Danny Mossman 

Welcome to iD Mobile!

This is completely normal, all plans are provisioned a number from us before the number you transfer is transferred over.

Tom

Hi @JoAshton 

I’m sorry to hear this, this sounds like a completely different issue to the original posters issue however. If you’re already in contact with a team we’d recommend keeping contact with them.

Tom

I want to cancel.my contract before I even started. Because what kind of app or " company" doesn't have customer care?

Hi ​@Koshuma 

Thanks for getting in touch. 

We are very sorry to hear you feel this way as we do have customer care available. 

As an online business, we can be contact here, via Live Chat or on our Social Media channel (Facebook/X).

Thanks, 

Nat 

So I'm a bew customer,  when I ordered new sim card I clearly stated that I wanted to keep my number, however, I've received sim card with new number,  and this is the reason I  can't register on the app with the new number. I needed to speak with someone who can help.

Hello ​@Koshuma 

Thank you for getting in touch with us here on the community. 

When porting a number over to us, you would receive a temporary number on the SIM until the port is completed. 

What date is the port booked in for please? 

Thanks, 

Nat