Okay @Sarah0987, perhaps there are 3 options in this situation:

• Buy a cheap refurbished device, as an interim handset. 
• Get your existing handset repaired.
• Purchase a new minimum-term handset contract.

If your current contract is a 24-month minimum term iD contract, they’ll allow an upgrade once you’re within the final 60-days of the minimum term.

Hi @Sarah0987,

Welcome to the Community!

It looks like your issue has been resolved by the information that @andewhite provided.

If you require further assistance, please let us know.

Kash