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new handset

  • April 25, 2025
  • 2 replies
  • 41 views

How do i get id mobile to work on my new handset?

Transferring the SIM hasn't worked

 

Best answer by Decembersangel72

Hi ​@dai_hawkins 

What phone do you have?
Is it unlocked? (Purchased from a network after Dec 2021. Pre Dec 2021, it maybe locked to a network)

Do have VoLTE enabled?

Have you looked at this advice:-

https://www.idmobile.co.uk/help-and-advice/settings
https://www.idmobile.co.uk/help-and-advice/get-your-settings

I know this is a stupid question, BUT have you tried turning it off and then on again (with the SIM in it)? Sometimes the simplest answer is the one that works!

Good luck x

2 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • April 25, 2025

Hey there ​@dai_hawkins, when you say transferring your SIM card hasn’t worked, was this an eSIM transfer you attempted?

 

Thanks,

Tyler


Decembersangel72
Gold Contributor
Forum|alt.badge.img+16

Hi ​@dai_hawkins 

What phone do you have?
Is it unlocked? (Purchased from a network after Dec 2021. Pre Dec 2021, it maybe locked to a network)

Do have VoLTE enabled?

Have you looked at this advice:-

https://www.idmobile.co.uk/help-and-advice/settings
https://www.idmobile.co.uk/help-and-advice/get-your-settings

I know this is a stupid question, BUT have you tried turning it off and then on again (with the SIM in it)? Sometimes the simplest answer is the one that works!

Good luck x