Skip to main content
Solved

new handset

D
Community Member

How do i get id mobile to work on my new handset?

Transferring the SIM hasn't worked

 

Best answer by Decembersangel72

Hi ​@dai_hawkins 

What phone do you have?
Is it unlocked? (Purchased from a network after Dec 2021. Pre Dec 2021, it maybe locked to a network)

Do have VoLTE enabled?

Have you looked at this advice:-

https://www.idmobile.co.uk/help-and-advice/settings
https://www.idmobile.co.uk/help-and-advice/get-your-settings

I know this is a stupid question, BUT have you tried turning it off and then on again (with the SIM in it)? Sometimes the simplest answer is the one that works!

Good luck x

View original

    2 replies

    Tyler
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler
    • iD Mobile Employee
    • 3954 replies
    • April 25, 2025

    Hey there ​@dai_hawkins, when you say transferring your SIM card hasn’t worked, was this an eSIM transfer you attempted?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Decembersangel72
    Silver Contributor
    Forum|alt.badge.img+12

    Hi ​@dai_hawkins 

    What phone do you have?
    Is it unlocked? (Purchased from a network after Dec 2021. Pre Dec 2021, it maybe locked to a network)

    Do have VoLTE enabled?

    Have you looked at this advice:-

    https://www.idmobile.co.uk/help-and-advice/settings
    https://www.idmobile.co.uk/help-and-advice/get-your-settings

    I know this is a stupid question, BUT have you tried turning it off and then on again (with the SIM in it)? Sometimes the simplest answer is the one that works!

    Good luck x

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions