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new phone and replacement SIM

  • September 13, 2024
  • 2 replies
  • 221 views

Katiee1
Community Member

I have just upgraded my phone. My old phone was very slow and the SIM very old so I asked to be sent a replacement SIM card. I wasn't asked for a PAC code when I ordered my replacement SIM. When I put the new SIM in my phone, I presume it'll be starting afresh and I'll have a new number and it won't have any of my data on it. So how do I transfer all my data from my old sim card onto my new one. Can anyone help? Thank you. 

Best answer by Tyler

Hey there @Katiee1, welcome to Community!

 

When you receive a replacement SIM card, it comes un-active. Therefore, to activate it to your contract/phone number, you’ll just need to complete the form below;

 

https://my.idmobile.co.uk/activate-sim-outside

 

Or, ask our live-chat team to activate it for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler

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2 replies

andewhite
Platinum 
Contributor
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  • Platinum 
Contributor
  • 12167 replies
  • September 13, 2024

If you requested a replacement iD SIM, it will have your existing mobile number, @Katiee1

What data have you stored on your iD SIM card?


Tyler
iD Mobile Employee
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  • iD Mobile Employee
  • 3853 replies
  • Answer
  • September 16, 2024

Hey there @Katiee1, welcome to Community!

 

When you receive a replacement SIM card, it comes un-active. Therefore, to activate it to your contract/phone number, you’ll just need to complete the form below;

 

https://my.idmobile.co.uk/activate-sim-outside

 

Or, ask our live-chat team to activate it for you:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler