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new phone but the sim isnt working

  • July 28, 2024
  • 1 reply
  • 207 views

I’ve purchased a iPhone 14 Pro Max and my number won’t connect to the phone, I’ve tried everything that Apple have suggested but the number is still unavailable after 2 days of having the sim in my phone. My data is working however calls and texts are being done over my email address - any ideas on how I can fix 

Best answer by Matthew T

Hey @Lydiaford70,

Sounds like an issue with FaceTime and iMessage. Please follow the steps in this article:

Thanks.

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1 reply

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1861 replies
  • Answer
  • August 2, 2024

Hey @Lydiaford70,

Sounds like an issue with FaceTime and iMessage. Please follow the steps in this article:

Thanks.