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New Physical SiM Not Working

  • June 2, 2025
  • 3 replies
  • 100 views
L
New Contributor

My son lost his phone and we got a new one and picked up a new sim from Currys, registered the sim on the account under plan, but it isn’t working?

    3 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • June 2, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@lynnwiltshire2705    

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    L
    New Contributor

    I’m just trying that - they are worse than useless. In fact they are saying they can’t even see the number of the new sim registered?? Are they monkeys at ID?

    Siân W
    iD Mobile Employee
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    • Siân W
    • iD Mobile Employee
    • June 2, 2025

    Hi ​@lynnwiltshire2705  would you still like some help getting this sorted? I assure you, no monkey business! 😉

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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