Skip to main content

new sim and contract not working

  • November 17, 2024
  • 3 replies
  • 228 views
A
New
 Contributor

I had a contract with ID mobile for 2 years starting nov 2023 and ending this year early November. When the new iPhone came out this year(iPhone 16) I bought a separate contract as it was cheaper and a better deal so when my old contract runs out I will move to the new contract. I was paying for 2 contests for a couple of months but only using my first original contract/sim/phone. Fast forward to my original contract ending, now I want to use my new contract I try using the sim and it's there's no connection. The phone is working fine, but the sim is not connecting or has no connection. I checked and on purchasing the new contract I received no welcome pack just a confirmation of a direct debit. I try to activate the sim but I have no number with id that I can find now to make an account. The sim is not connecting so I can not get a mobile number from that and from the few emails I have no mobile number has been provided. All I have is a direct debit reference number and a SIM card number which is on the card. I have nothing else to go off and now my old sim has been turned off I have no Mobile number at all. Please can you help to resolve this issue 

    3 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+21
    • MZone
    • Platinum 
Contributor
    • 935 replies
    • November 17, 2024

    Which retailer did you purchase the new deal from? You should have been given a new phone number at point of sale. A physical SIM usually comes pre activated and an eSIM just has to be installed to activate. Have you tried the SIM in another phone to test if this works? Failing that contact your retailer or iD customer services. 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    A
    1 person likes this
    • A
      Amaan1802
    A
    New
 Contributor
    • Amaan1802
    • Author
    • New
 Contributor
    • 1 reply
    • November 17, 2024

    Bought the contract from mobiles.co.uk. The sime provided doesn't work in any phone had tested in multiple phones. They sent me a physical sim with the handset. Handset works fine and having to use a pay as u go sim from another network now as I have no id sim that works. 

    A
    1 person likes this
    • A
      Amaan1802
    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • 8225 replies
    • November 18, 2024

    Hi ​@Amaan1802 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


    Perks banner
    Terms & Conditions