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new sim card for a new plan not working


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Hi ,

 

I have signed up to a new monthly ID mobile phone plan. I have received my iphone and sim card but the sim card doesn’t seem to be working. I have tried everything but no luck, just can’t get reception. I don’t know what else to do ? can anyone help?

 

thanks in advance

Best answer by zico

Hi Daz

Went to currys and got another SIM yesterday and the online assistance helped activate it. Seems to be working ok now. Thanks for your help.

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Daz_S
Gold Contributor
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  • November 30, 2024

Hi there ​@zico 

Try the new iD SIM in your old phone to see if it shows an iD network. If it does then it sounds like the iPhone is faulty. If it doesn’t you could try popping down to Currys and ask them for a replacement SIM (take your new phone and new SIM too as they should check both for you anyway).


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  • November 30, 2024

Hi

Really appreciate your help. I have tried the sim in other phones but still no luck. 

Really frustrating as the support is quite poor for ID. I’ll take it to currys tomorrow.

Thank You


Daz_S
Gold Contributor
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  • November 30, 2024

Honestly its not a problem ​@zico 

Let us know if a replacement SIM sorts it

You have to activate the new SIM, this should help:

 

 


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  • November 30, 2024

Hi Daz,

I have clicked on the link activate new e sim and set up a account. Only problem is that it tries to send me a verfication code to my number but I don’t get anything because the sim just says no service? any idea what I can do next?

 

Thanks


Daz_S
Gold Contributor
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  • November 30, 2024

Oopsie ​@zico. The card you were sent should have been set up by iD before they dispatched it. It would have been sent with a provisional phone number - you can either keep that one - or if you’re bringing your number from your previous provider that number would be updated to that SIM after the port completes.

 

The replacement SIM is the one you would need to activate, not the one you already have.

 

Having said that, you may as well try this

  1. Visit this website: https://my.idmobile.co.uk/activate-sim-outside.
  2. Tap ‘No, not yet’.
  3. Choose your plan type.
  4. Enter your iD Mobile number.
  5. Select a contact method to receive your security code.
  6. Enter your security code.
  7. Tap ‘Submit security code’.
  8. Enter and confirm your 19-digit SIM card number.
  9. Tap ‘Activate your SIM’.

(I think number 5 gives an option to get it via email, though I’m not 100% on that)


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  • November 30, 2024

I give up not even emailing me the secuirty code ! think I’ll have to go currys tomorrow or cancel altogther , like they say you get what you paid for!

 

Thank you for your help


Daz_S
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  • November 30, 2024

I totally understand you ​@zico 

I do read certain posts and it does make me question myself too!


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  • November 30, 2024

Hi Daz

Finally came through and said SIM has been already activated. Unfortuantely at a dead end.

 

Thanks


Daz_S
Gold Contributor
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  • December 2, 2024

Hi ​@zico 

I’m so sorry for the delay. My home internet was down yesterday and my mobile data wouldn’t work either.

 

So the SIM is active and yet it still doesn’t work?

Or is it working (as in showing iD as your network) but you have little to no signal at all?


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  • December 2, 2024

Hi Daz

Went to currys and got another SIM yesterday and the online assistance helped activate it. Seems to be working ok now. Thanks for your help.


Daz_S
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  • December 2, 2024

Hi there ​@zico 

 

That’s great to hear 👍

 

Should anything else go wrong, pop back and we’ll see what other fun and games we can get up too!!🙄


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  • December 2, 2024

Thanks Daz - I’m hoping I won’t have to!


Tom
iD Mobile Employee
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  • iD Mobile Employee
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  • December 3, 2024

Hi ​@zico 

 

Sorry to hear of your experience here however happy to hear that ​@Daz_S was able to get you back in the right spot.

 

Tom


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  • February 4, 2025

All sorted now thanks for your help!


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  • iD Mobile Employee
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  • February 5, 2025

That’s great to hear ​@zico 

 

Please get in touch if you require any further assistance. 

 

Nat