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New sim card not working

J
Community Member

I received my new sim card through the post. The entire package was bent and my phone isn’t picking up my new iD Mobile sim card.

 

Would I be able to get a replacement sent out to my address please?

Best answer by andewhite

This forum article should help in this situation, @jamiemclean95.

 

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2 replies

andewhite
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  • andewhite
  • Platinum 
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  • 12167 replies
  • Answer
  • June 10, 2024

This forum article should help in this situation, @jamiemclean95.

 

Forum member (non-iD).
J
1 person likes this
  • J
    jamiemclean95
Tom
iD Mobile Employee
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  • Tom
  • iD Mobile Employee
  • 8225 replies
  • June 24, 2024

Hi @jamiemclean95 

 

I’m sorry to hear this, was the SIM card itself bent?

 

Have you tried the above from @andewhite to get a replacement SIM card?

 

If you still require assistance with this, please let us know here.

 

We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.

 

Tom

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