New sim card not working

  • 10 June 2024
  • 2 replies

I received my new sim card through the post. The entire package was bent and my phone isn’t picking up my new iD Mobile sim card.


Would I be able to get a replacement sent out to my address please?


Best answer by andewhite 10 June 2024, 13:16

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2 replies

Userlevel 8
Badge +10

This forum article should help in this situation, @jamiemclean95.


Userlevel 7
Badge +6

Hi @jamiemclean95 


I’m sorry to hear this, was the SIM card itself bent?


Have you tried the above from @andewhite to get a replacement SIM card?


If you still require assistance with this, please let us know here.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.