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New SIM is not provisioned

NickiP
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I’ve just received my new phone and my new SIM card. The phone says the SIM is not provisioned.

I’ve tried a different SIM (also ID Mobile) in the phone and it’s fine. I’ve tried the SIM in a different phone and the problem is the same.

I have an existing ID Mobile account but this is a second one. I can’t add this one to my existing account because the phone number isn’t recognised. So I can’t try activating the SIM.

I’ve turned the phone off and on again. I’ve tried flight mode. I’ve tried in a different location. Nothing is working. 

Best answer by andewhite

Okay @NickiP, your new iD SIM should be active and ready to use. 

Unfortunately, seems like you’ve received a faulty / inactive iD SIM, or perhaps the new iD account was somehow been barred.

If your new handset is eSIM capable, getting a replacement eSIM might be the fastest way to resolve your problem.

 

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andewhite
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  • andewhite
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  • July 5, 2024

Okay @NickiP, your new iD SIM should be active and ready to use. 

Unfortunately, seems like you’ve received a faulty / inactive iD SIM, or perhaps the new iD account was somehow been barred.

If your new handset is eSIM capable, getting a replacement eSIM might be the fastest way to resolve your problem.

 

Forum member (non-iD).
Kash M
iD Mobile Employee
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  • Kash M
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  • July 17, 2024

Hi @NickiP,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you require further assistance, please give us a should.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
NickiP
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  • NickiP
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  • July 18, 2024

Just adding this in case anyone else has the same problem as me - a replacement SIM didn’t help - the problem was that the account hadn’t been set up correctly by iD Mobile. As soon as my account was set up correctly the original SIM started working fine.

Kash M
iD Mobile Employee
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  • Kash M
  • iD Mobile Employee
  • 8193 replies
  • July 31, 2024

Hi @NickiP,

Glad to hear that the issue is now resolved.

If you require further assistance, please let us know.

 

Kash

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
NickiP
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