I’ve just received my new phone and my new SIM card. The phone says the SIM is not provisioned.
I’ve tried a different SIM (also ID Mobile) in the phone and it’s fine. I’ve tried the SIM in a different phone and the problem is the same.
I have an existing ID Mobile account but this is a second one. I can’t add this one to my existing account because the phone number isn’t recognised. So I can’t try activating the SIM.
I’ve turned the phone off and on again. I’ve tried flight mode. I’ve tried in a different location. Nothing is working.