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My new sim isn’t registering in my phone. 
old sim does but the new one is saying no sim.

Sounds like an inactive or faulty SIM card, @Brianhump.

Have you tried the new SIM in another handset?

Yes. Tried it in another phone with the same result.

Sounds like the new SIM from iD is inactive or faulty, @Brianhump.

 

 

Hi @Brianhump 

 

Is this SIM card from the purchase of a new iD Mobile contract (with a new number) or an upgrade (keeping the same number)?

 

Tom

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