Skip to main content

New SIM not activating - I've tried everything that the website tells me to try but mobile data, calls and messages not working

  • August 2, 2024
  • 1 reply
  • 3 views

Jemima Cosby
Community Member

I switched to iD mobile and received my new SIM for my iPhone 15 a few days ago, I was told to put the SIM in on 30th August when the “switch will occur”, my old SIM stopped working so I swapped it out for the new one as I told to do. When I put this new SIM in, my messages, calls and data stopped working and are still not working now - 4 days later. I have tried resetting my phone, my network settings and logging out of my Apple ID and still nothing has changed. I have tried to ring iD mobile with a friend’s phone and got no answer and I am unable to call now as my phone calls are not working on my phone. I also am unable to use the iD mobile app due to message authentication being required to log in. I am not sure what else I can do and have been very disappointed with the iD mobile service so far. I have no clue what else I can do to get my phone calls, texts and mobile data working again?

1 reply

Matthew T
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • 1996 replies
  • August 5, 2024

Hey @Jemima Cosby,

Sorry to hear you’ve had issues, it looks like you’ve disconnected from iD Mobile, so I assume you’ve switched to a different network?

Thanks.