new sim not working

Hi @Madhavi,

Welcome to the Community!

Is it a new SIM or a replacement SIM?

New contract SIM’s are already activated upon dispatch.

If it’s a replacement SIM you can activate it via the app or your account.

However if it’s a new SIM that isn’t working you may need a replacement SIM card.

Kash

What does it say in your account?

Hi, it's new account and new sim which is not working. Please raise support ticket to send new sim to my address as I cannot go to curry's. Thanks 

Hi @Madhavi,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Kash

Hi I responded to private message 3 days back still no response on that. I am out of service since last 8 days and still no update from I'D.

Just speak to a live chat agent and request a replacement SIM be sent out to you @Madhavi. 

https://idmobile.co.uk/live-chat

Communication via the forum (and via private message) isn’t real time and can take days or even weeks to get a result. 

Hi @Madhavi,

Welcome to the Community!

We will get back to your PM as quickly as possible.

If you have already resolved this via live chat, please let us know and we can mark your PM off as resolved.

Kash