Bought a new phone on Saturday with an id contract and PAC code to switch from O2, on Tuesday my existing SIM stopped working as planned but the new one doesn't work on my phone or my partners and I've tried all the other suggestions. Went to Currys and they gave me a new id SIM card but I can't activate this as the security code isn't being sent to my email address. Please can somebody help or is there a number I can call?
This topic has been closed for replies.
+26Unfortunately, iD Mobile only offer online help & support
The online Live Chat team should be able to help with activation of your replacement SIM.
Thanks
+26Well
Perhaps try and send iD support a private message using Facebook Messenger, or X (formerly Twitter) DM. The iD agents work until 8pm on weekdays.
+25Hi
I’m sorry to hear this, have you tried resetting your device’s network settings with the iD Mobile SIM card inside?
If you need to activate a new replacement SIM card, I’d recommend the following link;
https://my.idmobile.co.uk/ja/web/cpw/sim-swap
Tom
Log in to the iD Community.
Not a member yet? Create an account
Please note: 'Log in with Facebook' is no longer available. If you used this service, you'll need to create a password to keep using the iD Community. Click 'Forgot Password?' to get started.
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.